01.
60-day money-back.
Empty bottle, full refund. Six lines of email, no retention scripts. We'd rather lose the sale than your trust.
Home·Contact
Talk to a person,
not a chatbot.
Every email is read by a human on our team — usually within four minutes during business hours. No retention scripts. No upsells. Just answers.
Tell us everything.
Your skin story. Your routine. The thing that finally broke the camel's back. We read it all — and we reply.
Message received.
We'll get back to you within 4 minutes if it's between 9am–9pm IST. Otherwise, first thing tomorrow.
Email us.
hello@underlying.in
For everything skin, orders, refunds, partnerships, or just to say hi. We answer in plain language.
Call our team.
+91 98765 43210
Real humans on the other end. No phone trees, no hold music, no escalation paths.
WhatsApp us.
+91 98765 43210
Best for quick questions, photos of your skin, or routine check-ins. Same humans as email — just faster.
II.Our Promise
Four non-negotiables.
Written down because they have to be. We'll honour every one of them — even when it's inconvenient for us.
02.
Free shipping over ₹999.
2–4 day delivery across India. Orders ship same-day if placed before 2pm IST. Tracking included.
03.
Derm-monitored.
Every formula reviewed by Dr. Mehra and an external panel. If a customer flags an issue, we investigate every report.
04.
4-minute reply window.
Average response time during business hours. Real humans, real help, no chatbot purgatory.
III.Questions, answered
The things you've actually wondered.
Pulled directly from our inbox. If yours isn't here, ask — we'll add it.
How long until I see results?
Most customers report visible calm by week 2, fading marks by week 4, and lasting clarity by week 12. Skin biology is patient — we ask you to be too. The 60-day guarantee gives you plenty of room to find out.
What if it doesn't work for me?
Email us within 60 days at hello@underlying.in. We refund in full — even if the bottle is empty. No retention scripts, no “let's adjust your routine,” no friction.
Median refund processing time: 2 business days.
Is it safe for sensitive skin?
Yes. The formula was specifically engineered for reactive skin. Our 124-person clinical trial included 32 participants with diagnosed sensitivity, with zero reported adverse reactions. Free of fragrance, alcohol, essential oils, and common sensitizers.
Pregnancy / breastfeeding safe?
Yes. Hybrid UV filters used are approved for use during pregnancy and breastfeeding by international dermatology bodies. We still recommend running it past your OB-GYN — and we're happy to send the formulation card if helpful.
Where do you ship? How fast?
India-wide. Free shipping over ₹999; 2–4 day delivery via Bluedart, Delhivery, or India Post. Same-day dispatch for orders placed before 2pm IST. International (US, UK, UAE, Singapore) launching Q2 2026 — join the waitlist below.
Can I use this with my existing routine?
Almost certainly yes. The formula is layer-friendly with retinoids, niacinamide, vitamin C, and most prescription topicals. If you're on something specific (Accutane, prescription tretinoin, etc.), email a photo of the product and we'll give you a clean answer the same day.
Where is it manufactured?
An FDA-registered facility in Florida, USA, then quality-checked in our Mumbai lab before going to customers. Every batch is tested for pH, viscosity, microbial content, and active concentration.
IV.Find us in person
Two cities.
One obsession.
Mumbai
Brand HQ · Founder's clinic · Customer care
3rd Floor, Linking Heights
Linking Road, Bandra West
Mumbai 400050 · India
Mon–Fri9:00 — 19:00 IST
Saturday10:00 — 16:00 IST
SundayClosed
Florida
FDA-registered formulation & production
2200 SW 10th Street
Deerfield Beach, FL 33442
United States
Mon–Fri8:00 — 17:00 EST
ToursBy appointment
Presspress@underlying.in